Frequently Asked Questions

Everything you need to know about Aqta

Getting Started

What is Aqta?

Aqta is a runtime protection platform for AI infrastructure. We detect and block threats like prompt injection, infinite loops, PII leaks, and abuse in real-time — before they cost you money or compromise your security.

How quickly can I get started?

Setup takes less than 5 minutes. Sign up, get your API key, add one line of code to your application, and you're protected. No complex configuration required.

Do I need to change my existing code?

Minimal changes required. Aqta acts as a proxy — you simply route your LLM requests through our gateway. Your existing code structure remains unchanged.

Security & Privacy

How does Aqta protect my data?

All data is encrypted in transit and at rest. We never train models on your data. We're SOC2 ready and GDPR compliant. Your prompts and responses are processed in real-time and not stored beyond what's needed for threat detection.

Where is my data processed?

Our infrastructure runs in EU data centres (GCP Europe-West1). We never transfer data outside the EU without explicit consent.

Can I see what threats were blocked?

Yes. Your dashboard shows all detected threats in real-time, including prompt injections, infinite loops, rate limit violations, and PII leaks. Each event includes full forensics and context.

Features

What threats does Aqta detect?

We detect prompt injection, jailbreak attempts, infinite loops, PII leaks, excessive token usage, rate limit violations, and anomalous behaviour patterns. Our network intelligence learns from 10,000+ deployments.

What is infinite loop protection?

AI agents can get stuck in loops, burning through your API budget. Aqta detects repetitive patterns and automatically stops runaway agents before they drain your account.

How does PII redaction work?

We scan prompts and responses for sensitive data (emails, phone numbers, card details, etc.) and automatically redact or block them before they reach your LLM or get logged.

What is network intelligence?

Aqta learns from threats detected across all deployments (anonymised). When a new attack pattern emerges, all customers are protected automatically — no updates required.

What is ROI Clarity?

ROI Clarity shows your spend versus savings side-by-side with clear ROI multipliers. See immediately how much value Aqta provides — typically 2-5× return on investment through prevented incidents and optimised routing.

How does the Time Saved Calculator work?

We calculate developer hours saved by preventing incidents that would require debugging. For example, each infinite loop prevented saves ~3 hours of debugging time. Configure your hourly rate to see the monetary value.

What is the Compliance Score?

Instead of simple checkmarks, we provide a 0-100 compliance score with specific improvement suggestions. Track your progress towards EU AI Act and GDPR requirements. Pro tier includes PDF report export for audits.

How do Comparative Benchmarks work?

Pro tier customers can see how their performance compares to similar organisations (segmented by industry and company size). See your percentile rank and get specific suggestions to improve. Available for cost efficiency, loop prevention, response time, and compliance.

Can I collaborate with my team?

Yes! Invite team members with role-based access (Admin, Member, Viewer). Use @mentions to notify teammates, set up approval workflows for policy changes, and integrate with Slack for critical alerts. Starter tier includes 3 members, Pro tier is unlimited.

Pricing & Billing

Is there a free tier?

Yes. The free tier includes 500 requests per month, forever. Perfect for testing and small projects. No card required.

How does billing work?

We charge per request processed through Aqta. Starter tier is £49/month for 10,000 requests. Growth tier is £199/month for 100,000 requests. Enterprise pricing available for higher volumes.

What happens if I exceed my limit?

Requests beyond your tier limit are blocked by default. You can upgrade your tier at any time, or enable overage billing (charged at your tier's per-request rate).

Can I cancel anytime?

Yes. No long-term contracts. Cancel anytime from your dashboard. You'll retain access until the end of your billing period.

Technical

Which LLM providers do you support?

We support OpenAI, Anthropic (Claude), Google (Gemini), Perplexity (Llama, Sonar), and any OpenAI-compatible API. You can also bring your own API keys (BYOK) for full control.

What is the latency overhead?

Typically 20-50ms. Our gateway is optimised for speed and runs in the same region as major LLM providers.

Do you offer an SDK?

Yes. We provide SDKs for Python, Node.js, and REST API. All SDKs are open-source and available on GitHub.

Can I self-host Aqta?

Enterprise customers can deploy Aqta in their own infrastructure. Contact us for details.

What about rate limiting?

Aqta includes built-in rate limiting per user, per API key, or globally. Configure limits in your dashboard to prevent abuse and control costs.

Compliance

Are you SOC2 compliant?

We're SOC2 ready and currently undergoing certification. Our infrastructure follows SOC2 Type II controls.

Are you GDPR compliant?

Yes. We're fully GDPR compliant. Data is processed in the EU, we have a DPA available, and we support data deletion requests.

Do you have a DPA?

Yes. Enterprise customers receive a Data Processing Agreement (DPA) as part of their contract. Contact us to request one.

Still have questions?

Can't find the answer you're looking for? Get in touch with our team.

Contact Support