Support
Pilot and production support
Every request is read by a person, not a queue.
Email hello@aqta.ai for production incidents, integration blockers, and account access during an active pilot.
Include your organisation name, the affected environment (pilot or production), and any receipt IDs or request timestamps if you are reporting a signing or policy issue.
Service status
Check live component health before you open a ticket.
Security disclosure
Vulnerability reports and security enquiries use a separate channel.